Shipping & Returns
Please note that due to state laws regulating shipments of alcohol, shipping possibilities are different for each store.
Wine retailers are forbidden to deliver to Pennsylvania addresses. You may create an account in either our Pennsauken, New Jersey store (10 minutes from Center City Philadelphia) or our Wilmington, Delaware store to place an online order for in-store pickup.
Unless you’ve made special arrangements with us, orders placed for in-store pickup should be picked up within 30 days of purchase.
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FROM OUR NEW JERSEY STORE:
Our Pennsauken, New Jersey store ships via UPS within the state of New Jersey and to Washington D.C. addresses. If we are shipping to multiple addresses, shipping charges will be assessed based on the total price for each address.
For shipments to New Jersey and D.C. addresses, the following flat rates apply:
1-3 bottles: $18
4-6 bottles: $20
7-12 bottles: $25
13-24 bottles: $45
25-36 bottles: $65
37+ bottles: $85
For information about scheduled local van delivery to Pennsauken, Collingswood, Haddonfield, and other nearby townships, please click here.
Unless you’ve made special arrangements with us, orders placed for in-store pickup should be picked up within 30 days of purchase.
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FROM OUR BROOKLYN, NEW YORK STORE:
Our Brooklyn, New York store ships via UPS to New York, Florida, and Washington, D.C. addresses only. If we are shipping to multiple addresses, shipping charges will be assessed based on the total price for each address.
For shipments to New York state and D.C. addresses, the following flat rates apply:
1-3 bottles: $18
4-6 bottles: $20
7-12 bottles: $25
13-24 bottles: $45
25-36 bottles: $65
37+ bottles: $85
For shipments to Florida addresses, the following flat rates apply:
1 bottle: $19
2-3 bottles: $22
4-6 bottles: $25
7-9 bottles: $35
10-12 bottles: $45
13-24 bottles: $65
25-36 bottles: $85
37+ bottles: $95
Manhattan and Brooklyn deliveries are made through courier services. Manhattan and Brooklyn orders totaling $250 or more receive free courier delivery. Manhattan and Brooklyn orders less than $250 carry a $15-$20 fee, or more, depending on the number of packages. We arrange for deliveries Monday through Friday. Please call 844-305-5023 for information on Saturday deliveries. We cannot guarantee a precise delivery time, but we will do our best to accommodate requests. Please advise if a delivery is being made to a business address.
Unless you’ve made special arrangements with us, orders placed for in-store pickup should be picked up within 30 days of purchase.
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FROM OUR WILMINGTON, DELAWARE STORE:
As Delaware law currently stands, delivery of alcoholic beverages is prohibited to Delaware addresses. However, we can prepare your order for pickup at our store. Please let us know when you'll be coming to the store and we’ll have your order prepped and ready to go.
Unless you’ve made special arrangements with us, orders placed for in-store pickup should be picked up within 30 days of purchase.
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What is your return policy?
Your satisfaction with Moore Brothers Wine Company is extremely important, and we will make every effort to make sure you're happy with the wines you purchase from us. To initiate a refund request, call or email the store:
New Jersey Phone: 888-686-6673 New Jersey Email: [email protected]
Delaware Phone: 877-316-6673 Delaware Email: [email protected]
New York Phone: 844-305-5023 New York Email: [email protected]
Once your refund request is received we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two days. We will send all confirming information to you regarding the date the refund was issued, as well as copies of receipts whether by mail or email, whichever is most convenient to you.